Refund & Cancellation Policy

This policy explains how refunds and cancellations are handled for payments processed through OneTap Solutions.

Payments to merchants

OneTap processes payments on behalf of merchants. Refunds for goods or services bought from a merchant must be requested from that merchant, under the merchant's own refund policy.

Failed or duplicate transactions

• If money is debited from your account but the payment fails, it is normally reversed automatically to the source account within 5–7 working days, depending on your bank.
• If you were charged twice for the same order, contact the merchant or us with the transaction reference and the duplicate amount will be refunded once verified.

Payouts

A payout that fails or is returned by the beneficiary bank is credited back to the merchant's wallet once confirmed by the bank.

Service fees

Fees charged for successful transactions are non-refundable, except where a charge was applied in error.

How to raise a request

Write to us with your transaction ID / UTR, date, amount and registered mobile number. We aim to respond within 2 working days.

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