Privacy Policy

OneTap Solutions ("OneTap", "we", "us") respects your privacy. This policy explains what information we collect when you use our website, merchant dashboard and payment services, and how we use and protect it.

Information we collect

• Merchant information: name, business details, PAN, GST, bank account and KYC documents provided during onboarding.
• Transaction information: amount, date, payment method, reference numbers and status of payments processed through OneTap.
• Contact information: name, phone number, email and message when you submit an enquiry.
• Technical information: IP address, browser type and log data used to secure and operate our services.

How we use information

• To onboard merchants, verify identity and meet KYC and regulatory requirements.
• To process, settle and reconcile payments and payouts.
• To detect and prevent fraud, and to keep our platform secure.
• To respond to enquiries and provide customer support.

Sharing of information

We share information only with banks, payment partners and service providers as needed to process transactions, or with authorities where required by law. We do not sell personal information.

Data security

We use SSL encryption, access controls, two-factor authentication and IP whitelisting to protect data. No method of transmission over the internet is completely secure, but we work to protect your information using industry-standard practices.

Data retention

We keep transaction and KYC records for as long as required by applicable law and our banking partners, and other data only as long as needed for the purposes above.

Your choices

You may contact us to access or correct your information. Some information cannot be deleted while it must be kept for legal or regulatory reasons.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

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