Grievance Redressal

We are committed to resolving complaints quickly and fairly. If you have a problem with a transaction or our services, please follow the steps below.

Level 1 – Customer support

Call or email our support team with your transaction ID / UTR, date, amount and a short description of the issue. We aim to acknowledge complaints within 24 hours and resolve them within 7 working days.

Level 2 – Grievance officer

If you are not satisfied with the resolution, write to our Grievance Officer at the email below with the subject "Grievance Escalation" and your original complaint reference.

• Grievance Officer: OneTap Solutions
• Email: info.onetapsolutions@gmail.com
• Phone: +91 63709 64732 (Mon–Sat, 10 AM – 7 PM)

Information to include

• Your name and registered mobile number or email
• Transaction ID / UTR, date and amount
• A short description of the issue and any screenshots

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